Welcome to svlaki! By accessing our website or using our services, you agree to the following terms and conditions. Please read them carefully before placing an order or making a reservation.

1. General Terms

• By using our website or services, you confirm that you are at least 18 years old or have parental/guardian consent.
• We reserve the right to update these Terms and Conditions at any time without prior notice.

2. Orders and Payments

• All prices listed on our website include applicable taxes unless stated otherwise.
• Payments must be made through our accepted payment methods at the time of ordering.
• We reserve the right to refuse or cancel any order due to errors in pricing, availability, or fraudulent activity.

3. Delivery and Pickup

• Estimated delivery times are approximate and may vary due to traffic, weather, or other unforeseen circumstances.
• It is the customer’s responsibility to provide accurate delivery details. We are not responsible for delays due to incorrect information.
• Orders not picked up within the designated time may not be eligible for refunds.

4. Cancellations and Refunds

• Orders can only be canceled within [specify time] after placement. Once prepared, cancellations are not allowed.
• Refunds are issued at our discretion and may be in the form of store credit or a refund to the original payment method.
• If you receive an incorrect or unsatisfactory order, please contact us within [specify time, e.g., 24 hours] for resolution.

5. Allergies and Dietary Restrictions

• While we strive to accommodate dietary needs, we cannot guarantee a completely allergen-free environment.
• Customers with food allergies should notify us before placing an order.

6. Promotions and Discounts

• Promotional offers and discounts are subject to availability and may change without notice.
• Discounts cannot be combined unless explicitly stated.

7. Website Use and Intellectual Property

• All content on our website, including images, logos, and menus, is the property of svlaki and cannot be used without permission.
• Unauthorized use of our website or services for illegal or fraudulent activities is strictly prohibited.

8. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
• In the event of a dispute, our total liability will not exceed the total amount paid for the order in question.

9. Governing Law

• These Terms and Conditions are governed by the laws of greece. Any disputes will be resolved in the appropriate courts of that jurisdiction.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

📧 Email: info@svlaki.com
📞 Phone: 0528921454